Order Tracking Guide

Order Tracking Guide

Stay informed about your order status with our comprehensive tracking system. This guide shows you how to track your orders from placement to delivery.

How to Track Your Orders

Method 1: Account Dashboard

1. Log into your Source Parts account
2. Navigate to "My Orders" from the main menu
3. View all current and past orders with real-time status updates
4. Click on any order number for detailed tracking information

Method 2: Email Tracking Links

• Check your email for shipping confirmation
• Click the tracking link provided in the email
• View real-time tracking directly from the carrier
• Set up email alerts for delivery updates

Method 3: SMS Notifications

• Opt-in for SMS tracking during checkout
• Receive automatic text updates at key milestones
• Get delivery notifications and exceptions
• Reply STOP to unsubscribe at any time

Order Status Definitions

🆕 Order Placed

• Order has been successfully submitted and confirmed
• Payment processing is in progress
• Order details can still be modified (contact us immediately)
• Expected duration: 0-2 hours

✅ Order Confirmed

• Payment has been processed successfully
• Order is queued for inventory allocation
• Inventory is being reserved for your order
• Expected duration: 2-4 hours

📦 Processing

• Items are being picked from inventory
• Components are undergoing quality inspection
• ESD-safe packaging is being prepared
• Expected duration: 4-24 hours

📋 Ready to Ship

• Order is packed and ready for carrier pickup
• Shipping label has been generated
• Awaiting carrier pickup or drop-off
• Expected duration: 0-4 hours

🚚 Shipped

• Package is in transit with carrier
• Tracking number is active and updates are available
• Email and SMS notifications sent
• Expected duration: Varies by shipping method

📬 Delivered

• Package has been successfully delivered
• Delivery confirmation photo available (when applicable)
• Signature on file (for signature-required deliveries)
• Order is now complete

Tracking Information Details

📍 Location Updates

• Origin Scan: Package picked up from Source Parts facility
• In Transit: Moving through carrier network
• Arrival Scan: Arrived at destination facility
• Out for Delivery: On delivery vehicle for final delivery
• Delivery Attempt: Carrier attempted delivery
• Delivered: Successfully delivered to recipient

⏰ Estimated Delivery

• Initial estimate provided at time of shipping
• Updates automatically based on transit progress
• May change due to weather, holidays, or delays
• Final delivery window provided day of delivery

Carrier-Specific Tracking

📦 UPS Tracking

• Website: ups.com/tracking
• Features: UPS My Choice for delivery preferences
• Mobile App: UPS Mobile with push notifications
• Customer Service: 1-800-PICK-UPS (1-800-742-5877)

🚚 FedEx Tracking

• Website: fedex.com/tracking
• Features: FedEx Delivery Manager for control options
• Mobile App: FedEx Mobile with live tracking
• Customer Service: 1-800-GO-FEDEX (1-800-463-3339)

📮 USPS Tracking

• Website: usps.com/track
• Features: Informed Delivery for mail preview
• Mobile App: USPS Mobile with notifications
• Customer Service: 1-800-ASK-USPS (1-800-275-8777)

✈️ DHL Tracking (International)

• Website: dhl.com/track
• Features: MyDHL+ for enhanced tracking
• Mobile App: DHL Express Mobile
• Customer Service: 1-800-CALL-DHL (1-800-225-5345)

Special Tracking Scenarios

🎁 Multi-Item Orders

• Large orders may ship in multiple packages
• Each package receives its own tracking number
• Account dashboard shows all tracking numbers
• Items may arrive on different days

⏳ Backorder Tracking

• Available items ship immediately
• Backordered items ship when inventory arrives
• Separate tracking numbers for each shipment
• Email updates when backorder items ship

🌍 International Tracking

• Customs clearance may cause delays
• Additional documentation may be required
• Duty and tax collection may occur at delivery
• Local postal services may handle final delivery

Delivery Issues and Solutions

❌ Delivery Exceptions

📍 Incorrect Address

• Contact carrier immediately to correct address
• Additional shipping charges may apply
• Package may be returned to sender if undeliverable
• Verify address in your account for future orders

🏠 No One Available

• Carrier will attempt redelivery next business day
• Leave delivery instructions for secure placement
• Redirect to carrier pickup location if preferred
• Sign up for carrier notifications for delivery timing

⛈️ Weather Delays

• Severe weather may delay all deliveries in affected areas
• Safety is the priority - delays are beyond our control
• Carriers will resume normal service when conditions improve
• No additional charges for weather-related delays

📦 Lost or Damaged Packages

🔍 Lost Package Protocol

1. Wait 24-48 hours past expected delivery
2. Check with neighbors and building management
3. Contact carrier to initiate trace investigation
4. Contact Source Parts customer service for assistance
5. We'll work with carrier or send replacement immediately

📋 Damaged Package Reporting

1. Document damage with photos before opening
2. Check all items inside for damage
3. Contact Source Parts within 48 hours of delivery
4. Keep all packaging materials for inspection
5. We'll arrange replacement or refund immediately

Frequently Asked Questions

❓ When will I receive my tracking number?

Tracking numbers are typically provided within 24 hours of order placement via email. For expedited orders, tracking may be available within 2-4 hours.

❓ Why isn't my tracking number working?

Tracking numbers may take 2-4 hours to become active in carrier systems after the label is created. If still not working after 4 hours, contact us for assistance.

❓ Can I change my delivery address after shipping?

Address changes may be possible through carrier services but often incur additional fees. Contact the carrier directly using your tracking number to explore options.

❓ What if my package shows delivered but I didn't receive it?

Check with neighbors, building management, and all entrances. If still not found, contact the carrier to file a claim and notify us immediately.